Terms & Conditions

Cookies Policy

What are cookies?

Cookies are little text files which are stored on the browser or hard drive of your computer or mobile device when you visit a webpage or application. Cookies work to make your experience browsing our site as smooth as possible and they remember your preferences, so you don’t have to insert your details again and again.

Cookies can be stored for varying lengths of time on your browser or device. Session cookies are deleted from your computer or device when you close your web-browser. Persistent cookies will remain stored on your computer or device until deleted or until they reach their expiry date.

We use 3 varieties of cookies which operate on our website:

  1. The essentials

Some cookies are essential for you to be able to experience the full functionality of our site. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely. Without these cookies, some parts of our site just won’t work as they should.

  1. The customizers

These cookies (also called functional cookies) allow our site to remember your preferences, helping you to customize your experience on our site. That way we can remember you when you return to our site and provide you with live chat support while you are browsing the site.

  1. The performance improvers

These cookies tell us about how you use the site and they help us to make it better. For example, these cookies count the number of visitors to our website and see how visitors move around when they are using it. This helps us to improve the way our site works, for example, by ensuring that users find what they are looking for easily.

How do we use cookies?

We use cookies to enhance your browsing experience by:

  • Recognizing when you log in and any preferred settings. 
  • Giving you a browsing experience that is unique to you and to serve you content which we believe improves your site experience
  • Analyzing how your use our site which helps us to troubleshoot any problems and to monitor our own performance.

Retargeting advertising: 

Note that we do not use cookies for retargeting advertising. This means that you will not see an advertisement from us as you browse other third-party sites once you have visited our site. You will only see advertisements from us on our affiliate partner websites specific to our category and cookies are used only if you click on the advertisement for purposes of tracking affiliate payment should a purchase be made.


What type of cookies do we use?

Here are some examples of the main cookies on our site, what they do and how you can alter your settings to stop cookies.

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment

IDEXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

You session ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

The number of items in your Wishlist.


These cookies are essentials and customizers. They allow you to navigate our site, log-in, add products to your basket, set the language settings, display the correct page for the device you are using, verify your details when you make an order and they allow us to process payment for an order.

To opt out of these cookies you will need to change the settings on your browser cookie preferences. If you choose to block these cookies our website may not work as it should and any preferences you have may be lost.

How do you change cookie preferences or block cookies?

Within your browser you can choose whether you wish to accept cookies or not. Different browsers make different controls available to you. Generally, your browser will offer you the choice to accept, refuse or delete cookies at all times, or those from providers that website owners use i.e. third party cookies, or those from specific websites. Each browser’s website should contain instructions on how you can do this.

For further information please refer to: https://www.aboutcookies.org/how-to-delete-cookies/ If you block cookies on our website, you may be unable to access certain areas of our website and certain functions and pages will not work in the usual way.


Changes to the Cookie Policy

We may update this Policy from time to time. If we make significant changes we will let you know but please regularly check this Policy to ensure you are aware of the most updated version.

This Cookie Policy was last updated on August 17th, 2018.


Terms & Conditions

Ordering Information:

How are orders shipped?

All orders are sent discreetly in plain packaging or boxes. The return label is from Ty Style, Inc with our return address. Orders are charged to your credit card under the name Ty Style Inc. and our phone number. Please note that most shoes and wigs ship from separate warehouse locations and will arrive separately.

For free domestic standard shipping, orders are shipped via USPS or in some cases UPS Ground, whichever is most efficient. 

Paying by check or money order?

To pay by check or money order, please contact us through email or phone to place an order. Make all checks and money orders payable to:

Ty Style Inc.

Our address:

3450 Salmon St.
Unit 302
Philadelphia, PA 19134

Once your payment is received, your order will be processed in 1-2 business days.  Checks may require 1-2 additional days of processing time.

International Orders:

Any customs duties and taxes are the responsibility of the purchaser. Please review your government custom fees and regulations prior to ordering. 

Processing Time for Orders:

We require 1-2 business days to process your order. Orders over $100.00 and eligible for free shipping are shipped via Standard USPS service. Express orders require one business day of processing time. Orders placed on a weekend or after 3 PM Eastern Time, Monday - Friday will be processed on the next business day. Wigs and Shoes: Orders that include wigs and shoes (other than a style number of 8XXXX) are shipped separately and will arrive after the remainder of your order. 

  • Weekend orders: If you place an order during the weekend (Friday after 5 PM until Sunday), your order will be processed on Monday and shipped on Tuesday.
  • International orders that contain wigs and shoes will be held until all items arrive in our Philadelphia facility before shipping. Please add an additional 10 - 14 days for shipping time. 

Order Cancellation

Once an order is placed and shipped, we are not able to cancel it. Once you receive your order, you may simply return it to us. Please follow the return instructions under Returns & Exchanges to return your order. For orders placed but not shipped, please contact us at support@enfemmestyle.com to determine if we can cancel your order prior to shipment.

Privacy Policy: 

En Femme has your privacy as the highest priority to demonstrate our firm commitment to protect your personal privacy. We will never sell or share your name, e-mail address, or other personal information with any other business or marketing campaign. All packages and or mailings are sent out discreetly and in plain wrapped boxes and packaging. Your individual use of our site will be kept strictly private. For optimal use of our website, we use cookies for certain functions. To see the cookies policy on our site, please click the link.

We occasionally send out printed information inside the packaging of our orders as well as communicate via e-mail with updates and special offers based on your expressed preferences. You can easily remove yourself from our list by contacting us or selecting unsubscribe from the bottom of the email. We take our Privacy Policy very seriously. If you have questions or concerns, please contact us.

Returns and Exchanges

Quickly and easily return your item(s) through our Returns Portal! Start a return here.

You have 30 days from the date of delivery to return your item. Returns are processed within 5-7 business days after your item(s) are delivered to us.

We do not provide prepaid return labels unless you have received a defective, incorrect, or damaged item. You are responsible for covering shipping costs to return.

En Femme will accept exchanges and returns for new, unused merchandise in original condition with any tags attached and purchased on www.enfemmestyle.com. Items purchased as clearance are final sale.

Damaged, defective, or incorrect items must be reported within 7 days of delivery.

The following items are not returnable:

  • Hosiery
  • Wigs
  • Cosmetics
  • Shoes
  • Intimates such as bras and panties
  • Supplements 
  • Damaged, stained or washed items

Exchanges:

  • Gaffs: if you have ordered the wrong size gaff, we will exchange as a one-time courtesy a new size.  No return required and is applicable to first time purchase only.
  • Shoes: we will offer a one-time exchange for a different shoe size. Please contact support@enfemmestyle.com for exchange information. 
  • A $20.00 charge is applied for returned checks

Questions about returns and exchanges? Email us at: support@EnFemmeStyle.com