Returns & Exchanges

Quickly and easily return your eligible item(s) through our Returns Portal!

Start a return or exchange HERE.

You have 30 days from the date of delivery to return your item. Returns are processed within 5-7 business days after your item(s) are delivered to us.

We do not provide prepaid return labels unless you have received a defective, incorrect, or damaged item. You are responsible for covering shipping costs to return.

En Femme will accept exchanges and returns for new, unused merchandise in original condition with any tags attached and purchased on Items purchased as clearance are final sale.

Damaged, defective, or incorrect items must be reported within 7 days of delivery. Please contact us so we can resolve any issue as soon as possible.

The following items are not returnable:

  • Hosiery
  • Wigs (eligible for return only if unworn in box with all tags intact or tried on with a wig cap)
  • Cosmetics
  • Shoes (see exchange information below)
  • Intimates such as underwear, bras and panties
  • Supplements 
  • Damaged, stained or washed items


  • Tucking Underwear/Gaffs: if you have ordered the wrong size tucking underwear or it is not fitting correctly, we will exchange as a one-time courtesy a new size and/or style.  No return required and is applicable to first time purchase only.
  • Shoes: we will offer a one-time exchange for a different shoe size or a store credit if the shoe is too narrow for your foot.
Please contact for exchange information. 
    • A $20.00 charge is applied for returned checks
    Questions about returns and exchanges? Email us at: